MundiVue Support Policy
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B.1 What this covers
Support for the MundiVue app on Even Realities G2 glasses and its companion phone screens. One channel, sorted by subject line: necula.go4it@gmail.com.
We aim to acknowledge every message within 5 business days and to tell you honestly what will happen next. MundiVue is run by a small operation; there is no 24/7 coverage.
B.2 What we can help with
- Installing MundiVue and entering the access credentials we issued you
- Features not behaving as described — errors, failed identifications that should have worked, screens that do not respond
- Questions about what the app does with your data (see the privacy policy)
- Losing or replacing your access credentials
When reporting a problem, say what you did, what you expected, and what happened instead; the app version and phone model help.
B.3 What we cannot help with
The G2 glasses themselves, the R1 ring, the Even Realities app, pairing, firmware and Even Hub installation issues are Even Realities' — their support centre is support.evenrealities.com. Your phone, network and carrier are your providers'.
B.4 Reporting a wrong or misleading result — we want these
If MundiVue misidentified a place, or a guide states something wrong about a monument or artwork, tell us: subject line "Content error", with the place name, what the app said, and what is actually true (a source helps). Being honest about what the app gets wrong is part of the product, not an embarrassment to it. Confirmed errors are corrected in a future release — fixes ship as new versions through Even Hub — and if a correction cannot be made promptly we would rather the guide say less than say something false.
B.5 Reporting a security vulnerability
Subject line "Security", to the same address. Include what you found, how to reproduce it, and what you believe an attacker could do. We ask that you give us reasonable time to fix the issue before disclosing it publicly, and we will not take action against good-faith research that respects users' data. Security reports are read by Marius Necula and acknowledged ahead of everything else in the queue.
B.6 Reporting unlawful content or an infringement of your rights
If you believe content MundiVue displays is unlawful, or infringes rights you hold (copyright or otherwise), write with subject line "Rights" and include: what content, where it appeared in the app, the right you hold, your contact details, and a good-faith statement that the use is not authorised. We review every such notice; content we control that is confirmed unlawful or infringing is removed in the next release, and we will tell you what we did. Where content originates from an attributed third-party source, we will point you to that source as well.
B.7 Privacy requests
The privacy policy describes what little there is to request — the app keeps your data on your phone, and our service stores nothing. For anything it does not answer, write with subject line "Privacy".
B.8 If something goes wrong on our side
If we learn of a security incident affecting the service, we will investigate promptly, fix forward, and notify affected users and any party we are legally or contractually required to notify — without undue delay.
B.9 How fixes ship
Even Hub releases are immutable: a shipped version is never edited in place. Every fix, correction and improvement arrives as a new version with release notes. As part of routine operations we run a security review of the published app at least every six months, and after every dependency or service change.
Effective date: 2026-08-21.
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